Legal & Privacy

1. Introduction

At Manor House, we are committed to safeguarding the privacy and dignity of our residents and their families. This policy explains how we collect, use, and protect personal data through our website and digital services, ensuring compliance with healthcare confidentiality standards and data protection laws.

2. Information We Collect

We collect information necessary to provide high-quality care inquiries and services:

• check_circleContact Details: Names, email addresses, and phone numbers provided through our inquiry forms.
• check_circleCare Preferences: Information regarding specialized care needs or resident interests shared during booking.
• check_circleTechnical Data: IP addresses and browsing behavior used solely for improving website accessibility.

3. How We Use Your Information

Your information is used strictly to facilitate visits, respond to care inquiries, and maintain institutional security. We do not sell or lease personal information to third parties. All resident-specific data shared through our portals is treated as high-priority medical confidentiality.

4. Data Security

We employ enterprise-grade encryption and secure server protocols to protect your sensitive data. Access to personal information is restricted to authorized staff members who require it to perform their professional duties.

5. Your Rights

You have the right to access, rectify, or request the deletion of your personal data at any time. For inquiries regarding your privacy rights, please contact our Data Protection Officer at info@bnpcare.co.uk