At Manor House, we provide a sanctuary where professional medical excellence meets the warmth of a family home.
Designed for individuals who value their independence but require help with daily tasks. Our team provides personalised 24/7 support in a warm and vibrant setting.
Our specialist dementia environment is secure, calming, and tailored to support memory, dignity, and emotional wellbeing through expert-led care.
The Home provides a wide range of services and amenities as outlined within this document. If there is anything that you feel would improve the services provided please do not hesitate to let us know.
We believe true care extends beyond medical needs. It is about the quality of every meal, the cleanliness of every room, and the joy of daily engagement.
People living in the home will be encouraged to eat in the dining room to socialise, while room service remains available when preferred. Menus can be tailored to personal tastes, cultural needs, and dietary requirements.
Further drinks and snacks are available on request throughout the day and night.
The services of a local GP practice have been engaged, but residents are welcome to retain the GP of their choice if they are willing to travel.
The home offers a full laundry service. We ask that clothing is machine washable clothing above 60 degrees where possible and clearly labelled.
All clothing brought in after admission will be entered onto the property list.
Our Activities Coordinator provides a wide range of activities. A weekly program is displayed throughout the home, devised in close discussion with our residents.
We meet all religious and spiritual needs with regular visits from local ministers, fostering a multi-denominational, welcoming atmosphere.
Access to visiting specialists to ensure complete physical and personal wellbeing within the comfort of home.
Our hairdresser will visit on a fortnightly basis initially; this will build up to cater for the requirements of the people living in the home. The price list is to be agreed.
Optician services are available from our visiting optician, these will be organised on a regular basis and where necessary. There could be a charge for this service.
Dental visits will be arranged on a regular basis. There could be a charge for this service.
These can be ordered and delivered daily -please arrange this with the home manager.
A private chiropodist visits the home regularly. An NHS assessment may be available for you if you have a specific requirement eg. diabetes.
We are dedicated to transparent, regulatory-compliant care and safe, welcoming visiting environments for all families and residents.
In the interests of maintaining the high standards of care and safety, and in line with Regulatory requirements, we are subject to regular, independent inspections from the CQC. We are also required to comply with regulations set by the Local Authority, the Fire Authority, the Environmental Health Authority and the Pharmacy Inspectorate. A copy of our latest CQC report is available in the reception area for you to read.
The home operates an open visiting policy. We encourage involvement from all our friends and families. All suggestions and comments are most welcome. If any person living in the home, relative or visitor has any comments or wishes to raise any issues, the manager will be happy to discuss them. To aid this process we will hold relatives' meetings regularly. In the interest of security for all the people who live in the home and staff, everyone will be required to ring the doorbell to gain entry to the home.
Fire instructions are placed at each alarm system panel and by the lifts. We would ask that all visitors make themselves familiar with them. We would ask that ALL visitors complete the visitors' book on arrival and departure, so that staff is aware at all times of who is in the building in the event of a fire. The fire alarms are tested on a weekly basis and the day and time will be displayed in the reception area. If the fire alarm should sound at any other time, please report to the reception and await further instruction.
We invite you to experience our hospitality and care first-hand. Contact our care team today to arrange a personal tour of our facilities.
